Information We Collect

When you work with us for fresh and dried flower arrangements, we collect information that helps us serve you better. This includes details you share directly with us and information we gather through your interactions with our services.

We collect personal information when you contact us about flower compositions, place orders, or visit our showroom. This typically includes your name, contact details, delivery addresses, and preferences about flower types or arrangements.

How We Use Your Information

Your information helps us create beautiful flower arrangements that match your vision and deliver them successfully. We use your details to understand your preferences, coordinate deliveries, and maintain our relationship with you.

• Creating personalized flower compositions based on your preferences and event requirements
• Coordinating delivery times and locations to ensure your arrangements arrive fresh
• Processing payments securely through established payment systems
• Sending updates about your order status and delivery confirmations
• Maintaining records for warranty and customer service purposes
• Improving our services based on feedback and service history

We don't use your information for automated decision-making or profiling that might significantly impact you. Every arrangement we create involves personal consultation and human creativity.

Information Sharing and Disclosure

We share your information only when necessary to provide our flower composition services or when required by law. We don't sell your personal information to third parties for marketing purposes.

Sometimes we work with trusted partners to deliver our services. For instance, we might share delivery addresses with our courier partners or payment information with secure payment processors. These partners can only use your information for the specific services they provide to us.

• Delivery services for transporting your flower arrangements
• Payment processors for secure transaction handling
• Flower suppliers when sourcing specific varieties for custom orders
• Professional service providers like accountants or legal advisors when needed

In rare cases, we might need to share information to comply with legal requirements, protect our rights, or ensure the safety of our customers and staff.

Your Privacy Rights

You have several rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within a reasonable timeframe and explain any steps we're taking.

Data Security

We take protecting your information seriously and use appropriate security measures to safeguard your personal data. Our approach combines technical security measures with careful handling procedures.

We store your information securely and limit access to staff members who need it to provide our services. Our team receives training on proper data handling and privacy protection.

• Secure storage systems with regular backups and access controls
• Encrypted transmission for sensitive information like payment details
• Regular security reviews and updates to our protection measures
• Staff training on data protection and confidentiality requirements
• Secure disposal of physical documents containing personal information

While we work hard to protect your information, no system is completely secure. We encourage you to take reasonable precautions when sharing information online or over the phone.

Data Retention

We keep your information only as long as necessary to provide our services and meet our legal obligations. Different types of information are kept for different periods based on their purpose.

Order information and customer preferences are typically kept for several years to help with future orders and to maintain service history. Payment information is kept for shorter periods as required by financial regulations.

International Data Transfers

Most of your information is processed and stored within Azerbaijan. When we do transfer information internationally, such as for payment processing or cloud storage services, we ensure appropriate safeguards are in place.

We work only with service providers who meet international standards for data protection. Any transfers are made with appropriate contracts and security measures to protect your information.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you through our usual communication channels.

We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy shows when it was last updated.